Terms


Terms & Condition of Sale for Promotional Merchandise:

Satisfaction Guarantee

Undecorated “Blank” Merchandise

We guarantee your satisfaction with your order of undecorated merchandise. If you are unsatisfied with your merchandise upon delivery and inspection, please refuse delivery and/or return the goods to us in original and un-opened and un-used condition immediately.

95% of the time we can issue a full credit if we receive returned goods within 15 days of initial delivery.

Decorated Merchandise

We guarantee your satisfaction with your order of decorated merchandise. If you are unsatisfied with your merchandise upon delivery and inspection, please refuse delivery and notify us immediately.

As THINK BIG Promotions has a client-approval process in place for every order of decorated goods, we only accept returns for orders with damaged goods, goods which do not adhere to approved proofs or misprinted goods (although this is very rare!)

Samples

THINK BIG memo-bills for blank or undecorated samples. That means if a production order is placed within 30 days of samples being ordered (regardless of whether or not the samples are returned) you will NOT be billed (up to $25 in value). Additionally, you will NOT be charged for samples if they are returned (in original packaging and condition) within 30 days from their receipt, however, food-items are NON-RETURNABLE. If an order is NOT placed following a sample order, and samples are not returned within 30 days (again, food-items are NON-RETURNABLE), you are responsible for costs of the samples and for the freight charges accrued to get the samples to you and agree to pay associated charges.

On-Time Delivery

THINK BIG Promotions guarantees on-time delivery for orders placed with standard lead-time of 10 working days. For orders placed with a lead-time of less than 10 working days see “Rush Service” below.

Rush Service

Orders placed with less than a 10 work day lead-time are subject to a 25% surcharge.
Order places with less than a 5 work day lead-time are subject to a 50% surcharge. *Limited product selection*

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Price Matching

THINK BIG Promotions will price match quotes from domestic competitors on exact items. Price Matching policy does not apply to re-orders or custom-manufactured goods. THINK BIG Promotions reserves the right to modify this policy at any time.

Over/Under Policy

Unless “Exact Quantity” is requested, THINK BIG Promotions reserves the right to over/under ship on your order by 10%. Sometimes there are fees from our vendors for “Exact Quantity” orders.

Privacy Policy

THINK BIG Promotions does not sell any information on our clients to any third party, nor do we release any said information unless legally obligated to do so.

Art Service

If contracted for art or design services, THINK BIG Promotions reserves the right to use produced work (and initial layouts, comps, etc.) to show to other clients and prospective clients, unless specifically asked not to. All trademarks and copyrights remain the legal property of their owners.

Terms of Sale

TERMS:

Once an order is placed either via phone, email or through our website (and we confirm all the details with you), we will generate an Order Acknowledgement Form which will be delivered to you via email.

TERMS OF SALE verbiage on our Order Acknowledgement Form:

This acknowledgement shows the quoted pricing for this job.  Applicable taxes and freight will apply.  Freight charges are a function of shipping method requested.  Unless otherwise specified, UPS Ground Service is used.   All shipments subject to quantity variation of plus or minus 10%, unless “EXACT QUANTITY” is requested (additional charges may apply.)  In order for us to proceed with your order, we require properly formatted ARTWORK, a DELIVERY address, your “IN HANDS” date and PAYMENT (unless we have extended terms), as well as your signature and printed name & date on this document below (where indicated).  Once all of these items are received, your order will be sent to production and you agree that your order cannot be cancelled (or delayed) after this time, and that you are liable and agree to paying, in full, the amounts specified above, unless, at THINK BIG Promotions’ sole discretion, we offer (in writing) to amend these terms.  If your order is cancelled before production, you agree to pay a $500 Order Processing fee. This Acknowledgement may be on multiple pages.  Your signature on ANY of the pages constitutes acceptance of line items on ALL pages and indemnifies THINK BIG Promotions from errors listed on this form which have been signed off on by you.  In addition to the other items listed above, a signed copy of this acknowledgement must be emailed or faxed to ThinkBIG Promotions, Inc.  ** Payment not received within established credit terms are subject to interest of 2.5% per month.  If your account is turned over to collection, you agree to pay associated fees including but not limited to collection fees, attorney’s fees and litigation fees.**

Financial Terms

Payment not received within established credit terms (or terms of a Special Offer) are subject to interest of 2.5% per month. If your account is turned over to collection, you agree to pay associated fees including but not limited to collection fees, attorney’s fees and litigation fees.