FAQ’S


Find quick answers to your questions below…

Creating an Account

Placing Orders

Delivery of Goods

Terms of Sales & Delivery

(Clicking this will bring you to the “TERMS” section of of the General Info section.

Answers:

Setting up an account

We require a $1,000 deposit to setup an account. The ENTIRE AMOUNT is credited against your first order. There’s a lot of back-end office work needed to take on a new client, so we need a deposit before we begin this process.

Placing Orders

Placing orders with THINK BIG is easy once we’ve setup an account for you. For promotional merchandise or rewards & incentives merchandise, your THINK BIG promotional consultant will work with you to determine your needs and come back to you with recommendations for goods and services that will meet those needs.

Once you’ve selected merchandise and determined if, how and where the goods should be decorated, you give us the “go ahead” and we place your order into our system.

Once your order is placed, we issue an order acknowledgement and send whatever requested proofs. Digital or virtual proofs are always included with every order.

 

Minimum Order Quantity

Our minimum order size is $750, however, we have been known to go out of our way to assist our clients with smaller jobs on occasion.  Sometimes our vendors have minimum order requirements which need to be met so this is handled on a case-by-case basis.

Paying for your Order(s)

If you have an existing account with us and have Credit Terms, we honor the terms agreed.

If you have an account with us and do not yet have terms with us, we require credit card payments for your orders, 100% pre-payment in advance of your order. Freight charges on your orders are estimated if you are paying via credit card.

We accept American Express, Visa, Mastercard and paypal.

Delivery of your order

For blank or undecorated goods, orders are typically shipped in about a week, then it’s up to you to decide what freight method you’d like to use to ship your order.

For decorated goods, from approval of virtual proof, orders are typically delivered in two working weeks with standard service. Many orders can be rushed if required at an additional cost. Costs for rush service vary on a case-by-case basis.

We recommend virtual proofs on all your orders for decorated goods, though if time perimits, production proofs are also available.

Status of your order

Once your proof has been approved by you, the order will go into production.  We send out tracking information from UPS or FedEx when provided by our vendors.

Changing an order once it’s been placed

It’s very hard for us to change your order once it’s been placed, and proof(s) approved.

If we are able to stop an order once it’s been placed with a vendor, but before production begins, you will be charged a “Order Modification” fee of 10%. This will be added to your order upon Invoicing.

We cannot change an order once production has begun with our vendor as proof(s) have been approved by this stage.

Can I track my order?

Your THINK BIG consultant will provide you with tracking information for your order(s) when it becomes available.

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